Frequently Asked Questions

Everything you need to know about shopping with Nolae

What are your shipping times and costs?

We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express delivery takes 1-2 business days. Shipping costs are calculated at checkout based on your location.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return request.

Which payment methods do you accept?

Nolae accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.

How can I contact customer support?

Our customer service team is available Monday through Friday via email at [email protected] or through our live chat feature on the website.